Portrait Mirja Rohde

Mirja Rohde COMMERCIAL LAWYER, LL.M./HEAD OF HR

First Level Support

As one of the renowned platform banks in Germany, Sutor Bank works with numerous fintechs, cryptotechs and digital companies. Founded in 1921, we combine tradition as a Hamburg private bank with an innovative business model. In addition to customised solutions for B2B and cooperation partners, this includes modern asset management for private clients and our foundation commitment.

All this only works with a great deal of experience, motivation, innovative spirit, curiosity – and together as a team. We are looking for you to join us as a qualified reinforcement at the earliest opportunity as a

First Level Support Agent (m/f/d)

 

In this position, you will be the first point of contact by phone or email for IT related enquiries. You will create tickets for the respective problems, solve them or forward them to the next support level.

What we need your support for:

 

  • You are responsible for the initial processing of incoming IT requests and enquiries
  • You correctly assess the level of difficulty
  • You take care of prompt problem solving
  • If necessary, you forward the requests to higher support levels
  • In addition, you provide and install the IT equipment

     

You inspire us:

 

  • You have comprehensive technical know-how 
  • Your processing is fast, smooth and service-oriented
  • You have the ability to explain complex processes in a simple way
  • As a communicative team player, you have skill and patience

     

We offer you:

 

As a small but modern bank with a long tradition, we have a lot to offer you:

  • Flat hierarchies and exciting tasks in an innovative business model mix
  • Long-term perspective in a collegial environment 
  • 30 days' holiday plus additional days off on 24 and 31 December
  • Capital-forming benefits, company pension scheme and Deutschlandticket
  • Participation in English courses, subject-related further training in the form of seminars
  • Mobile working

Have we sparked your interest? Then send us your detailed application in a single PDF file, stating your possible start date and salary expectations, to

Sutor Bank GmbH
Ms Mirja Rohde
Hermannstr. 46
20095 Hamburg
Germany
E-Mail: bewerbung@sutorbank.de

Recruitment consultancies and service providers are kindly requested to refrain from calling or proactively sending us applicant profiles.

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Portrait Mirja Rohde

Mirja Rohde COMMERCIAL LAWYER, LL.M./HEAD OF HR

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